Find your industry pathway

Plant, processing and operational workplaces with site-specific procedures.

Example roles

Operator · General worker · Supervisor · Safety representative

Planned training path

• Verified site induction
• Hazard and incident reporting
• Shift handovers
• Role-specific SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Mine-site workplace learning built from the mine's approved standards and instructions.

Example roles

General worker · Equipment operator · Safety representative · Supervisor

Planned training path

• Verified mine induction
• Hazard and incident reporting
• PPE and restricted-area rules
• Emergency communication
• Role-specific mine SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Residential, commercial and mixed-use property operations.

Example roles

Property administrator · Caretaker · Leasing assistant · Facilities coordinator

Planned training path

• Tenant service
• Inspections and reporting
• Access control
• Maintenance requests

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Hotels, lodges, guest houses, resorts and other accommodation businesses.

Example roles

Receptionist · Housekeeper · Porter · Duty manager

Planned training path

• Guest arrival and check-in
• Room readiness
• Guest complaints
• Property-system SOPs

Commercial, hospitality, industrial and specialist cleaning teams.

Example roles

Cleaner · Housekeeper · Team leader · Site supervisor

Planned training path

• Area preparation
• Chemical and equipment rules
• Quality inspections
• Incident reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Visitor experiences, attractions, tours and destination services.

Example roles

Guide · Booking agent · Host · Tour coordinator

Planned training path

• Guest communication
• Itinerary control
• Visitor safety
• Complaint handling

Restaurants, kitchens, bars, catering and guest-service businesses.

Example roles

Waiter · Chef · Bartender · Restaurant manager

Planned training path

• Food-service standards
• Allergy communication
• POS procedures
• Guest recovery

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Stores, merchandising, customer service and retail operations.

Example roles

Cashier · Sales assistant · Merchandiser · Store supervisor

Planned training path

• Customer service
• Till and payment SOPs
• Stock handling
• Loss reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Building and civil-work teams using approved site plans and safety procedures.

Example roles

General worker · Artisan · Site administrator · Supervisor

Planned training path

• Verified site induction
• Permit and access rules
• Hazard reporting
• Trade-specific SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Healthcare support and care environments with authorised clinical boundaries.

Example roles

Receptionist · Care worker · Porter · Practice administrator

Planned training path

• Patient privacy
• Reception procedures
• Infection-control SOPs
• Escalation boundaries

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Guarding, monitoring and access-control services under approved instructions.

Example roles

Security officer · Controller · Patrol officer · Site supervisor

Planned training path

• Post instructions
• Access and visitor control
• Occurrence reporting
• Emergency escalation

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Production, assembly, quality and factory operations.

Example roles

Production operator · Quality checker · Packer · Team leader

Planned training path

• Line induction
• Quality checks
• Machine-area rules
• Defect and incident reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Warehousing, distribution, transport coordination and fulfilment.

Example roles

Picker · Dispatcher · Driver assistant · Warehouse supervisor

Planned training path

• Goods receiving
• Picking and dispatch
• Loading-area rules
• Damage reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Schools, colleges, academies and workplace training providers.

Example roles

Administrator · Facilitator · Support worker · Programme coordinator

Planned training path

• Learner support
• Attendance and records
• Safeguarding
• Assessment administration

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Public-facing administration and service-delivery environments.

Example roles

Service clerk · Administrator · Field worker · Supervisor

Planned training path

• Citizen service
• Records and privacy
• Case escalation
• Department SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Building services, repairs, inspections and facilities coordination.

Example roles

Maintenance assistant · Technician · Caretaker · Facilities supervisor

Planned training path

• Work-order control
• Isolation and permit rules
• Inspection records
• Contractor handovers

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Farming, packing, animal care and agricultural operations.

Example roles

Farm worker · Packhouse worker · Equipment operator · Supervisor

Planned training path

• Farm induction
• Hygiene and biosecurity
• Equipment-area rules
• Harvest and quality SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Electricity, water, gas, renewable energy and utility services.

Example roles

Field assistant · Plant operator · Metering officer · Supervisor

Planned training path

• Verified site induction
• Permit and isolation rules
• Public-safety reporting
• Emergency escalation

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Dealership, workshop, vehicle service and parts operations.

Example roles

Service advisor · Workshop assistant · Parts clerk · Technician

Planned training path

• Customer handover
• Workshop safety SOPs
• Job-card control
• Quality checks

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Fishing, seafood factories, cold-chain handling, packing and distribution workplaces.

Example roles

Fish processing worker · Packer · Quality checker · Cold-store assistant

Planned training path

• Food and personal hygiene
• Cold-chain awareness
• Production-area rules
• Quality and incident reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Port, vessel-support, terminal and marine-service operations.

Example roles

Terminal worker · Port administrator · Deck support · Supervisor

Planned training path

• Verified port induction
• Restricted-area rules
• Cargo communication
• Emergency reporting

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Phone, chat, email and service-desk teams.

Example roles

Service agent · Quality assessor · Team leader · Workforce coordinator

Planned training path

• Call and chat standards
• Identity checks
• Case notes
• Escalation and recovery

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Office-based advisory, administrative and client-service teams.

Example roles

Administrator · Receptionist · Client coordinator · Team manager

Planned training path

• Client onboarding
• Document control
• Privacy and confidentiality
• Service follow-up

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

Waste handling, recycling, environmental and public-cleanliness services.

Example roles

Collector · Sorter · Site worker · Environmental supervisor

Planned training path

• Site induction
• Material-handling rules
• Spill and incident reporting
• Public-area controls

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.

A custom workplace catalogue built from the organisation's verified procedures.

Example roles

Frontline worker · Administrator · Supervisor · Manager

Planned training path

• Business induction
• Customer or public service
• Safety and escalation
• Role-specific SOPs

Verified sources required. Operational lessons are not automatically available for this pathway. They require verified procedures, appropriate source material and authorised review.